Privacy Policy

Last updated: 01/09/2024

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Introduction

Dolly Crew Ltd ("we," "us," or "our") is committed to safeguarding and respecting your privacy in accordance with UK regulations, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, engage with our services, or interact with us.

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1. Information We Collect

We may collect and process the following types of personal data:

• Personal Information: This includes your name, email address, postal address, phone number, and other identifiers you provide when you interact with us.

• Technical Data: This includes your IP address, browser type, and usage data about how you interact with our website or services.

• Transaction Data: If you make a purchase or transaction with us, we may collect payment details (though payment processing is handled by third-party services).

• Communications: Any correspondence you have with us, including emails, feedback, or customer support interactions.

 

2. How We Use Your Data

We process your personal data for the following purposes:

• To provide and manage our services or products.

• To communicate with you, including sending updates, notifications, or marketing communications (with your consent).

• To improve our website, services, and customer experience.

• To comply with legal and regulatory obligations.

• To process payments or refunds for transactions.

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Under the UK GDPR, the legal grounds for processing your data may include:

• Consent: Where you have given clear consent for us to process your data for a specific purpose (e.g., marketing).

• Contractual Necessity: Where the processing is necessary for the performance of a contract you have with us.

• Legal Obligation: Where we are legally required to process your personal data.

• Legitimate Interests: Where the processing is in our legitimate interests and is not overridden by your data protection rights (e.g., improving our services).

 

4. Sharing Your Data

We may share your personal data with the following categories of recipients:

• Service Providers: Third-party vendors and partners who provide services (e.g., payment processors, IT services) to us. These parties only process your data as necessary to perform their functions.

• Legal Authorities: If required by law or in response to legal processes, we may disclose your information to public authorities.

We ensure that any third parties we work with comply with data protection laws and have adequate safeguards in place.

 

5. International Data Transfers

Your data may be transferred to and processed in countries outside of the UK, such as when our service providers are located abroad. When we do this, we ensure that your data is protected in line with UK GDPR requirements, typically through the use of standard contractual clauses or similar safeguards.

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6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which we collected it, including for legal, accounting, or reporting obligations. The exact period depends on the type of data and the purpose for which it was collected.

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7. Your Rights

You have the following rights regarding your personal data under the UK GDPR:

• Access: The right to request access to your personal data.

• Rectification: The right to request correction of any inaccurate data we hold about you.

• Erasure: The right to request deletion of your data, where legally applicable.

• Restriction: The right to request that we restrict the processing of your personal data.

• Data Portability: The right to request the transfer of your data to another entity, where applicable.

• Objection: The right to object to the processing of your data in certain circumstances (e.g., marketing).

To exercise any of these rights, please contact us at [contact email]. We will respond within the statutory timeframe.

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8. Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse of your data.

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9. Cookies

Our website uses cookies to enhance user experience, analyse site usage, and provide relevant advertising. For more information, please review our Cookie Policy.

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10. Changes to This Policy

We may update this Privacy Policy from time to time in line with changes in legal or regulatory requirements or to reflect changes in our practices. Any updates will be posted on this page with the latest revision date.

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11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Dolly Crew Ltd

Email: customers@dollycrew.co.uk

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Supervisory Authority
If you feel that we have not addressed your concerns adequately, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.